Thank you for shopping at shop.ztfbooks.com. We want you to be completely satisfied with your purchase. If for any reason, you are not satisfied with your order, you may return it for a full refund within 14 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it and must be returned in its original packaging. We cannot accept returns for items that have been damaged, altered, or used.

To initiate a return, please contact us with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to return your item.

Once we receive your returned item, we will inspect it and issue a refund to your original payment method if the item meets the requirements for a return. Please note that it may take up to 5 business days for the refund to appear on your account.

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us.